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Support Customer Care
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"Premier Support helps us improve our system designs, which directly translates into better operational efficiency and manageability." -Michael Austin, Head of Global Technology Architecture, EMI Music

Support and Health

The Microsoft Support and Health Offerings provide customers who have significant investments in Microsoft technology with customized and pre-packaged support that can provide proactive services to improve IT Health, reactive services when things go wrong, and various levels of Support Account Management.


The Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.

Featured Case Studies

Support Offerings by organization type, role and specification

Industry and Business SolutionsEnterpriseMidsize BusinessSmall Business IT Professionals
Developers & Partners
Home Users Additional Premier agreement Features and Components

Microsoft Premier Support - Industry

Provides premium support and Technical Account Management to help define support options that align with IT. You can add a designated support engineer with expertise in government or healthcare.

Microsoft Premier Support
Provides premium level support and a designated technical account manager to help define custom support options that align strategically with your IT landscape.

Microsoft Services Essential Support

Prepackaged support options including phone and online access to a pool of skilled technical account specialists and around-the-clock problem resolution support.

Small Business Support Center

Go to one handy place for help and updates for small business applications.
Microsoft Services Partner Advantage
A comprehensive, flexible, and cost effective program to help partners of all sizes effectively develop, deploy, and support Microsoft solutions.
Personal Support
Select a product to see support options that can include no-charge and paid phone-based and Web-based support options.
Click Here for more information
Microsoft Premier for Dynamics
Customers with Microsoft Dynamics products can add Microsoft Dynamics services.

Business Expertise for Microsoft Dynamics

Supportability Review for Microsoft Dynamics.
Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.
Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.
Software Assurance
Use problem resolution support and self-help resources for your qualifying Microsoft server products.
Microsoft Support for Partners
Help and support for Microsoft Solutions Providers

Professional Support
Take advantage of phone-based and Web-based options for developers, IT professionals, and partners.
Professional Support
Take advantage of phone-based and Web-based options for developers, IT professionals, and partners.
Professional Support
Take advantage of phone-based and Web-based options for developers, IT professionals, and partners.
Events and Seminars for Small Business
Gain insights for using Microsoft technology to enhance your business. Note: Not available in all markets.
TechNet Support
Tap into online support geared to the needs of IT professionals.
MSDN Support
Get online support designed specifically for developers using Microsoft technology.



Support Options

Premier Supportis designed to provide pre-packaged and customizable support services for your organization. This is the most comprehensive and prevalent choice for large businesses.
Premier Foundationis a new, entry-level, pre-packaged Premier Support Offering for your organization. This is a value-based, entry-level choice for large businesses.
Essential Supporthelps cover your foundational support requirements with a prepackaged Offering. This is a typical choice for midsize businesses.

Key Benefits Available:

(Benefit level varies based upon agreement)

Proactive services

Support and workshops

Problem resolution support around-the-clock coverage

Critical situation escalation

Rapid onsite support

Knowledge transfer

Microsoft Premier nline

TechNet with online concierge

Direct relationship

Designated account representative

Remote or onsite

Proactive information distribution

Which support option is right for you? See a side by side Enterprise Support Offerings chart.

Featured Case Studies


Global Brand Implements New Infrastructure to Increase Availability, Productivity

Unilever Unilever engaged with Microsoft Premier Support to get the most from the Microsoft team’s experience and knowledge.

Click here to read the full study.

Global Company Reduces Downtime, Gains Operational Excellence

Oil Search Oil Search Limited engaged with Microsoft Services Premier Support, creating a flexible support plan tailored to the company’s unique needs.

Click here to read the full study.


Contact Us


For more information about consulting and support Offerings from Microsoft, contact your Microsoft Services representative or visit http://www.microsoft.com/microsoftservices