Industry Solutions Group

The Microsoft Customer Care Framework 2008 is a software product that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2008 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Microsoft Interactive Media Manager (IMM) is a collaborative media management solution that extends Microsoft Office SharePoint Server 2007 for companies. IMM introduces a new media-focused metadata framework that allows companies to increase automation and add nuance and intelligence to media management. The solution builds on existing technology investments, and helps companies create an end-to-end content production system accessible by everyone.