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Management Solutions
Customer-oriented internal systems
by Ambrose G. Sanchez
This is the 11th of our series on customer care. Our main thesis in this series is that the customer is everybody’s business, not just of marketing and other frontliners. Everyone in the workplace must realize that their pay and job security are contingent on customer satisfaction and loyalty.
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Management Solutions
The customer is everybody’s business
by Ambrose G. Sanchez
This is the 10th of our series about customer care. We'll focus on the theme that the customer is everybody's business. They are not just the concern of frontliners and marketing people. Everyone in the workplace must realize that their pay and job security are contingent on customer satisfaction and loyalty.
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Management Solutions
Building a strong provider-customer link
by Ambrose G. Sanchez
CEBU CITY, Philippines - This is the 9th of our series on customer care. Our main thesis in this series is that the customer is everybody’s business, not just of marketing and other frontliners.
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Management Solutions
Building a strong customer-organization link
by Ambrose G. Sanchez
This is the 8th of our series on customer care. Our main thesis in this series is that the customer is everybody’s business, not just of marketing and other frontliners. All employees of the workplace must realize that their pay and job security are contingent on customer satisfaction and loyalty.
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Management Solutions
Eight combinations of the service triangle
by Ambrose G. Sanchez
This is the 7th of our series on customer care. Our main thesis in this series is that the customer is everybody’s business, not just of marketing and other frontliners.
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Management Solutions
‘Suki’ system
by Ambrose G. Sanchez
This is the 4th in our series on customer care. Our main thesis in this series is that the customer is everybody’s business, not just of marketing and other frontliners.
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Management Solutions
Customer care: Telecommunication manners
by Ambrose G. Sanchez
CEBU, Philippines—This is the 2nd in our series on Customer care. Last week we stressed that the customer is everybody’s business: All employees have marketing responsibilities. Production workers must also be fully oriented to the profiles of customers.
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Management Solutions
The customer is everybody’s business
by Ambrose G. Sanchez
This week, we start a new series on customer care, a concept that is often narrowly viewed by employees. Customer care, customer service or client relations is the business of everyone in the company, but many employees still have to be educated to this principle.
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