Reporting an emergency

A number of members of staff are qualified in first aid. Any accident or illness should be reported either to the supervisor of one of the Reading Rooms or to a member of the uniformed security staff in the Central Hall.

Evacuating the building in an emergency

The fire alarm is a continuous ringing. Readers should evacuate the building as directed by members of staff and follow the green signs “Emergency EXIT Brys” to make their way to the front outside terrace of the Library, using the doors on the lower ground floor (Lefel -1).

Accessibility

Every effort has been made to make the Library as accessible as possible. For more information regarding the location of our disabled parking spaces, lifts and accessibility resources etc please see our accessibility page.

Suggestions/Comments

The Library supports the Citizen's Charter and service standards are prominently displayed. Any comments about services can be made to a senior member of staff on duty at service points. If you are not satisfied with the explanation given, you should complete a Citizen's Charter Comments Card (available at service points) or send a letter to the Librarian. You will receive a reply within 10 working days.

Suggestions for acquisitions may be made by word of mouth to a senior member of staff on duty, by filling a Citizen's Charter Comments Card, or by letter to the Librarian.